Frequently Asked Questions
Cameras IPEYE By default, they have an IP address of 192.168.0.123, You can access the camera by typing in the address bar of any browser http://192.168.0.123
To work correctly through the browser, you must install the ActiveX plug-in and update the page. Also, make sure that the pop-up blocker is disabled for this page in your browser.
To solve the problem, you need to change the IP address of the Ethernet adapter of your computer so that it matches With the network IP address of the camera IPEYE, For example, by assigning it the address 192.168.0.100.
The problem occurs because the driver of the video card is not installed on your computer.
The main stream is specified in the format: rtsp: // login: password @ address: Port / mpeg4
For the default camera settings: rtsp: // admin: 123456@192.168.0.123: 554 / mpeg4
The additional stream is specified in the format: rtsp: // login: password @ address: port / mpeg4cif
For default camera settings: rtsp: // admin: 123456@192.168.0.123: 554 / mpeg4cif
NOTE: There is no additional stream in 5MM mode.
For remote access to the camera IPEYE For example, for recording on a network video recorder or video surveillance software):
- Get a static IP address from your ISP;
- Make the following ports on the router (router) to which the camera is connected:
80 - port of the web interface;
8091 - control port;
554 - media stream port.
These ports can be changed through the camera settings: "Network Settings" - "Streaming Setup"
We recommend that you use the cloud service IPEYE ipeye.ru, Which allows you to view and record media stream from cameras IPEYE Without getting a static address.
In addition to the IP camera with PoE technology, you need a switch or network NVR, conforming to the IEEE 802.3af-2003 standard and supporting power to external devices using method "A" (power transmission via signal conductors).
For PoE technology, the length of the network segment depends on many parameters: the manufacturer and the brand of PoE equipment consumed by the connected power device, the cable resistance, the presence of external electromagnetic interference, etc. As a rule, it is not recommended to exceed the value of 60 meters.
All you need is a CCTV camera IPEYE And a router with Internet access. The presence of a static IP address is not required. It is most convenient to configure the camera through a web interface, which can be reached by typing in the address bar of the browser the local IP address of the camera.
- If necessary, change the network settings of the camera: in the Settings tab, click on the "Device Configuration" link, in the opened window select the "Network Settings" tab and then "Ethernet Settings" (if the camera is connected with a network cable) or "Wi- Fi" (for Wi-Fi connection), make the necessary changes.
- Then go to the tab "Add to the cloud": if the network settings were made correctly, on the right you will see a green indicator with the inscription "Service IPEYE Is available." Enter your login and password from your Personal Cabinet on the site ipeye.ru, If you have not done so already, you can click the "Registration" link below.
- After entering the data, click "Finish" and after a few seconds you will see the inscription: "The camera is added to the cloud and is available in the My Account". This completes the setup of the camera connection to the cloud service.
Yes, you can, for this you will need a DVR with support for RTSP Protocol, as well as get your ISP static IP address. Also in the router settings, forward the RTSP port of the stream from the Registrar. Further, the addition of each channel of the Registrar to the Personal account is similar to the addition of IP cameras.
Check the availability of the camera\'s RTSP port via the Help section
In the "Test site" subsection, specify the white static IP address and the number of the RTSP port that was dropped, and then click the "Check" button. If the port is open? then the message "Online" will be displayed on a green background
Check the correct format of the stream address
To check the correctness of the RTSP link format, you can use the VLC player, which you can download here.
Open the "Media" => "Open URL" menu and enter the RTSP link in the "Enter network address" field, and then click the "Play" button. If the RTSP link is correct, then the video from the camera will start playing in the player in a few seconds.
Please note - when checking the link from a computer located on the same local network as the camera, you will see a video in the player, even if you enter the local IP address of the camera in the link, it is not necessary to forward the RTSP port.
Probable causes may be:
- unstable Internet connection and/or insufficient Internet speed. It manifests itself in the form of periodically "sagging" Internet channel speed. The duration of such "subsidence" can vary from a few seconds to several hours. Depending on the place and time, the problem may occur during certain (for example, working) hours, days or seasons;
- increased user load on the Internet channel;
- unavailability of 3G/4G network;
- exhaustion of the limit of Internet traffic available under the tariff. On paid tariffs, cameras generate a large volume of it. For example, at a bit rate of 500 kbit/sec. the volume of traffic for the month will be 158 GB per camera.
Go to the "Profile" section of your personal account and then to the "Top up account" subsection. Select the period for which you want to pay for the service or manually enter the amount in the next field. Then click the "Pay" button - you will be redirected to the payment page.
Go to your Personal account. In the upper right corner, click "add Funds" and choose a payment method.
Русский
English
Türkçe
中文